Frequently Asked Questions
Please read our FAQ before sending us a message.
We offer Royal Mail Special delivery as standard, this allows us to get your order to you safely and quickly.
Due to the nature of the products that we sell, many credit card merchants won’t allow an application even with a registered licence, we currently allow bank transfer and our customers are happy with this for the years we’ve been online.
Most cases next day as we use Royal Mail Special Delivery which is also a tracked service.
We take security and privacy seriously, our shop is secure and your data is only held following GDPR regulations, you can ask for your information to be deleted at anytime by speaking to our customer service team.
After you place your order via Bank transfer, you’ll instantly get an order confirmation number, we ask that you keep this safe as it would need to be used as the reference when making payment, just so we can allocate your order. We have hundreds of orders every week, this is the most efficient way for us to process your order quickly.
Absolutely! This happens automatically via email but if you happen to have not received it or perhaps lost the copy, please let us know and we’ll resend it to you.
Send us an email
Our team will get right back to you, usually within a few hours. If our live chat service is showing, feel free to contact us there.